Job description

Roles and ResponsibilitiesConsultant needs to handle Queries, Requests and Complaints from customers tactfully, provide excellent customer experience at every interaction and ensuring end to end resolution by taking complete ownership for the customer in every transaction. The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.

Desired Candidate Profile

• Understands and responds appropriately and respectfully to emotional components behind responses: Empathy and Apology.
• Stays calm under pressure: Courteous, and Professional.
• Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability.
• Ability to understand the customer problem and provide solution or information as per company policies and process.
• Good understanding of etiquette for written communication (both email and chat)
• Ability to compose grammatically correct, concise, and accurate paragraph/essay/letter.
• always willingness to help, demonstrate ownership, and attention to details
• Graduate in any stream,
• Should have minimum 1 year of relevant work experience as a consultant (Not from Telecom Background.
• Excellent Language capabilities English & Hindi (Written & Verbal)
• Candidate should have own Laptop/Desktop with good internet connectivity.

All interested candidates can whatsup their resumes at 8085333172 or email at preeti.rai@startek.com

Perks and Benefits20K to 25K

RoleCustomer Service

Industry TypeBPO / Call Centre

Functional AreaCustomer Success, Service & Operations

Employment TypeFull Time, Permanent

Role CategoryCustomer Success, Service & Operations - Other

Education

UG :Any Graduate