Designation - Call Center Executive

Location - Noida

Roles and Responsibilities

• To handle both inbound & outbound calls
• To educate the people calling about the facilities offered by the Home Healthcare
• To transfer the incoming calls to the correct extension.
• Proper diversion or handling of calls in case the person is not available.
• To handle emergency codes e.g. code blue, bomb threat.
• Customer Feedback Entry in complaint Tracker.
• Daily update of equipment & Physio entries, GMC, SMC in Handover.
• VIP list Updating
• Tracking of staff deputed to Homecare Services
• Responsible for calls on IVR
• Coordination for patient requirement
• Responsible for Daily census
• Responsible for her call conversion
• Responsible for Web query
• Responsible for daily handover report to HOD
• Responsible for field Report

Minimum Qualifications

• Graduation

Experience

• 0-5 years work experience in healthcare\\\\service industry\\\\BPO

Technical Skills

• Telephone Etiquette
• Ability to modulate the voice pattern
• Good communication skills

Interested and suitable candidates can share their CV at shreya.singh@maxhealthcare.com

Role Customer Success Associate

Industry Type Medical Services / Hospital

Functional Area Customer Success, Service & Operations

Employment Type Full Time, Permanent

Role Category Customer Success

Education

UG :Any Graduate